Block Announces Layoffs of 4,000 People, Over 40% Cut

Jack Dorsey just announced Block is cutting over 4,000 people — from over 10,000 down to just under 6,000. That’s nearly half the company, gone in a single day. The reason: AI is fundamentally changing how Block builds and runs its business, and Dorsey chose to act now rather than bleed slowly.

The key numbers:

• 4,000+ employees laid off, reducing headcount from 10,000+ to under 6,000
• ~40% reduction — the largest workforce cut as a share of total employees in S&P 500 history
• Stock up ~25% after hours, from $54.53 to $67.17
• Severance: 20 weeks salary + 1 week per year of tenure, equity vested through end of May, 6 months healthcare, corporate devices, and $5,000 transition support

Jack’s full note

Dorsey posted his internal memo publicly on X. Here it is in full:

we’re making @blocks smaller today. here’s my note to the company.

today we’re making one of the hardest decisions in the history of our company: we’re reducing our organization by nearly half, from over 10,000 people to just under 6,000. that means over 4,000 of you are being asked to leave or entering into consultation. i’ll be straight about what’s happening, why, and what it means for everyone.

first off, if you’re one of the people affected, you’ll receive your salary for 20 weeks + 1 week per year of tenure, equity vested through the end of may, 6 months of health care, your corporate devices, and $5,000 to put toward whatever you need to help you in this transition (if you’re outside the U.S. you’ll receive similar support but exact details are going to vary based on local requirements). i want you to know that before anything else. everyone will be notified today, whether you’re being asked to leave, entering consultation, or asked to stay.

we’re not making this decision because we’re in trouble. our business is strong. gross profit continues to grow, we continue to serve more and more customers, and profitability is improving. but something has changed. we’re already seeing that the intelligence tools we’re creating and using, paired with smaller and flatter teams, are enabling a new way of working which fundamentally changes what it means to build and run a company. and that’s accelerating rapidly.

i had two options: cut gradually over months or years as this shift plays out, or be honest about where we are and act on it now. i chose the latter. repeated rounds of cuts are destructive to morale, to focus, and to the trust that customers and shareholders place in our ability to lead. i’d rather take a hard, clear action now and build from a position we believe in than manage a slow reduction of people toward the same outcome. a smaller company also gives us the space to grow our business the right way, on our own terms, instead of constantly reacting to market pressures.

a decision at this scale carries risk. but so does standing still. we’ve done a full review to determine the roles and people we require to reliably grow the business from here, and we’ve pressure-tested those decisions from multiple angles. i accept that we may have gotten some of them wrong, and we’ve built in flexibility to account for that, and do the right thing for our customers.

we’re not going to just disappear people from slack and email and pretend they were never here. communication channels will stay open through thursday evening (pacific) so everyone can say goodbye properly, and share whatever you wish. i’ll also be hosting a live video session to thank everyone at 3:35pm pacific. i know doing it this way might feel awkward. i’d rather it feel awkward and human than efficient and cold.

to those of you leaving…i’m grateful for you, and i’m sorry to put you through this. you built what this company is today. that’s a fact that i’ll honor forever. this decision is not a reflection of what you contributed. you will be a great contributor to any organization going forward.

to those staying…i made this decision, and i’ll own it. what i’m asking of you is to build with me. we’re going to build this company with intelligence at the core of everything we do. how we work, how we create, how we serve our customers. our customers will feel this shift too, and we’re going to help them navigate it: towards a future where they can build their own features directly, composed of our capabilities and served through our interfaces. that’s what i’m focused on now. expect a note from me tomorrow.

jack

Wall Street’s verdict

The market’s reaction was immediate and unambiguous. Block stock surged nearly 25% in after-hours trading, jumping from $54.53 to $67.17. Wall Street read the move as decisive leadership — a company getting ahead of the AI transition rather than being dragged through it.

This is the largest workforce reduction as a share of total employees in S&P 500 history. And the stock went up.

Jack’s follow-up: “targeting $2M+ gross profit per person”

Dorsey followed up addressing criticism about over-hiring:

yes we over-hired during covid because i incorrectly built 2 separate company structures (square & cash app) rather than 1, which we corrected mid 2024. but this misses all the complexity we took on through lending, banking, and BNPL. and that we’re now targeting $2M+ gross profit per person, 4x our pre-covid efficiency, which stayed flat at ~$500k from 2019 until 2024. we have and do run an efficient company… better than most.

The number that matters: $500k gross profit per employee held flat from 2019 to 2024. Block is now targeting $2M+ — a 4x jump. That’s the AI efficiency bet in a single metric.

”The first AI cut”

Balaji Srinivasan called it directly:

This is the first AI cut. And it will send shockwaves.

Remember: Jack is one of the greatest founders of all time. He created this platform that we’re all on, and has been early to many technological shifts. And Block was doing very well as a business.

So, for him to cut 40% of headcount in this way is a signal to everyone in tech: get good now. Become indispensable. Work nights and weekends. Learn the AI tools and raise your game. Or you might not make the cut, as an employee or as a company.

I know. That sucks. But capitalism is natural selection. The market is unforgiving, because you are the market. After all, it’s not like you’re buying some random gallon of milk from the store; you’re always buying the best product at the best price.

So too for apps: your customers are always installing the best piece of code they can get. And because AI is going to create new winners, if you aren’t the best in your market, someone may become better with AI. Particularly with the new agentic workflows.

To be clear: Block’s severance is generous by any measure. 20 weeks of pay, six months of health insurance and vested equity, all of that goes far beyond any typical package. Jack did his level best to cushion the disruption. The laid off are a temporarily unfortunate class, as opposed to a permanent underclass.

But had he not leaned into the AI transition, he might have had to lay off more people, slowly, and over time, as faster competitors went after his market share.

How would they do that? Sure, AI isn’t a panacea by any means, but the closer you are to software engineering the more aggressively you need to embrace agentic workflows. The AI companies are already doing that, and places like Stripe, Shopify, Coinbase, and now Block are pushing hard on this area.

There will be overcorrection. But the fundamental technical innovation is real. And you need to either disrupt yourself or get disrupted.